1st / 2nd Line Support Engineer

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1st / 2nd Line Support Engineer 

Westminster, London 

£30,000 - £35,000 per annum Plus Benefits 

With over 120,000 members in 140 countries, the Institution of Mechanical Engineers has been at the heart of the mechanical engineering profession since 1847. We strive to improve the world through engineering by developing engineers, promoting engineering, informing opinion and encouraging innovation. 

We’re now looking for a 1st / 2nd Line Support Engineer to join our team and support our infrastructure from our Westminster headquarters. 

Providing both remote and on-site support, you’ll cover three sites. Your working hours will be split into early and late shifts to cover our office hours of 8:00 - 17:30. 

As a 1st / 2nd Line Support Engineer, you will be tasked with: 

- Acting as the first point of contact for technical queries 

- Supporting desktop and mobile infrastructure 

- Providing technical expertise to colleagues for the Windows environment 

- Logging incidents using the FreshService helpdesk system 

- Troubleshooting, supporting and maintaining Windows desktop platforms 

- Identifying opportunities to enhance or improve technology services 

- Monitoring and maintaining the infrastructure environment 

- Investigating operational problems 

- Deploying new user equipment and performing customer handovers 

To be considered as a 1st / 2nd Line Support Engineer, you will need experience of the following: 

- Remote access tools 

- Windows 7 to 10 

- Active Directory and Group Policy 

- Any anti-virus software

- MS Office 2013 onwards 

- iOS mobile devices 

- Window Server 2003 to 2016

Experience of automated build technologies would be highly beneficial to your application, as we plan to use these in the future. Experience of the Mitel phone system would also be an advantage, as would previous experience of working in a smaller organisation. 

Other organisations may call this role Desktop Support Engineer, Desktop Support Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Helpdesk Support Analyst, IT Support Engineer, Helpdesk Engineer, or Network Support Engineer. 

Your Rewards 

We believe our staff are integral to our success, which is why we offer an extensive range of benefits to encourage a healthy work/life balance and ensure that employees enjoy coming to work. A few key aspects of your benefits package are listed below:

- Salary of £30,000 - £35,000 plus excellent benefits 

- Stakeholder pension scheme

- BUPA private medical insurance 

- Life assurance worth three times your annual salary 

- Flexible working 

- Ongoing training and development

- No on-call rota 

- A minimum of 26 days’ holiday plus Bank Holidays 

Thank you for your interest in this post. We look forward to receiving your application. 

Interviews will be held on an ad-hoc basis as suitable applicants apply. An immediate start is available for the right candidate. 

We regret that we are unable to reply to each applicant; therefore, if you do not hear from us within 28 days of the closing date for this post you should assume that you have been unsuccessful on this occasion. 

To apply for the role of 1st / 2nd Line Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.