Service Desk Analyst - Bicester - £27,000 - £30,000
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
13th December 2018
Location
Bicester
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Service Desk Analyst - Bicester - £27,000 - £30,000 - We're looking for a Service Desk Analyst to provide second and first line support for a client in Bicester.Within this role, you'll have the following responsibilities:
Provide 1st and 2nd line helpdesk supportAssist with purchase, setting up, maintenance and repairInstall and configure software applicationsProduce and maintain IT statisticsAssist with upkeep of inventoryEnsure knowledge and exposure to service desk tools and techniques remain up to date.To undertake the above, you'll need:
Knowledge of incident management processIncident and problem reportingProcess managementExcellent communication and interpersonal skillsAble to make customer-orientated decisionsAppropriate gauge of when to esculate issuesIdeally, you'll also have ITIL qualifications
To be considered for this role, please contact James Dyson @ Evolution Recruitment.
