IT Helpdesk Support - Networks

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This is an opportunity to join an established IT services company who work with a wide range of clients mainly based in central Scotland.

The successful candidate will have a broad knowledge within IT technologies, including the Microsoft platform and applications. In return, they bring you the opportunity to work with a great team within a market leading company.

You will have proven experience in resolving network issues and be passionate about customer satisfaction.

A sound understanding of infrastructure technology including networks and servers are fundamental for this role.

Responsibilities/Accountability:

- 1st line support, for Network (troubleshoot, diagnosis and incidents)

- Customer focused

- Industry certified

- Call resolutions, technical support

- Internal and external support queries

- Create and maintain client documentation

Skills/Experience

- Proven track record of delivering within a service desk environment ideally working with industry standard tools such as Connectwise and ITGlue

- Understanding of ITIL and process

- Service Management methodology knowledge

- Excellent telephone skills

Qualification/Certification requirements

Experience with Cisco Meraki, Auvik and NetScout

2 years work experience

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