Senior Application Support Engineer

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What it’s about

We are looking for a Senior Application Support Engineer (Linux) to deploy, support and enhance the enterprise applications employed within Cambridge Assessment with a primary focus on those running on Linux operating systems within our IELTS Team.

IELTS is the International English Language Testing System, used for migration, study and work at 1200 locations worldwide.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

What you’ll be doing

As a Senior Application Support Engineer, you will:

          Deliver world class Linux based platforms enabling Cambridge Assessment IELTS to operate with high levels of resilience and availability

          Provide expert advice to help Line Management by providing technical information about the capabilities of IT products within the operational support environment, to assess the feasibility of proposed projects to ensure appropriateness of IM solutions and to maintain alignment with the wider technical framework.

          Define, resolve and document problems during implementation of projects in the operational and support environment, to ensure adequate transfer of knowledge to the support technicians.

          Help prepare for implementation of projects in the operational/support environment including evaluation, feasibility, technical investigations, pilots, proofs of concept, training and education.

          Perform triage for incidents and service requests, prioritising work for other application engineers

          Provide second/third line technical support in areas where jobholder possesses unique technical expertise.

What we’re looking for

The ideal candidate would match the following requirements:

Qualifications

          Graduate calibre with strong relevant experience

          LPIC-2 Certification

          ITIL v3 Foundation level

Skills

          Demonstrable related work experience in Linux administration, including Red Hat and Debian

          Oracle Database knowledge, data manipulation and reporting is a distinct advantage

          Working knowledge of virtualisation technology, using VMware or Hyper-V

          Strong demonstrable knowledge of IIS and Apache Tomcat in a web hosting environment

          Strong knowledge in Active Directory/LDAP, DNS, DHCP

          Understanding of Networking, including firewall and load balancers such a F5 is an advantage

          Team management

Experience

          Demonstrable experience of shell scripting

          An understanding of automation using Puppet is desirable

          A competent understanding of the 3 tier application structure

          Knowledge of Microsoft Azure Cloud Platform is desirable

Behaviours

          Strong communication and interpersonal skills, with a customer focus

          A team player

          Able to work under pressure

Who we are

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

          Generous contributory pension

          28 days annual leave, plus bank holidays

          Annual performance related bonus and increases (discretionary)

          Enhanced maternity/paternity pay and childcare voucher scheme

          Childcare vouchers

          Employee discount and cash back scheme at 2,500 retailers

          Cycle scheme

          Season Ticket Loan

          Subsidised staff restaurants

          Support for professional qualifications

          Discounted access to the University of Cambridge Sport Centre, along with various other local gyms

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 1st January 2019 and interviews will be held on Week starting 7th January 2019.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER