Field Based - Technical Support Engineer - Customer Support

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Field Based - Technical Support Engineer - Customer Support - Customer Service - Windows Server 2012 - Windows 10 - Apple - Printers / Projectors - SCCM / Networks - EDBS - Willingness to Travel - East Anglia (Ipswich, Norwich, Cambridge, Peterborough).

This role requires candidates to hold current and valid Enhanced DBS

Our Client is looking for an Enhanced DBS Certified Technical Support Field Engineer to provide Network, Server and Apple support to a number of schools across East Anglia. The Engineer and the school will benefit from the additional support of a wider regional team as well as the clients award-winning remote technical service desks.

This role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.

This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff. If you're an IT Support Engineer with broad technical and problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.

The Individual

* 1st /2nd line IT support & implementation experience including MS Server 2008/2012/7/8/10, AD, Group policies, DNS, DHCP, network infrastructure, VMware, Citrix, Apple, CC4, switches etc, ideally within a customer-focused environment

* Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills

* Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery

* Prior school ICT support experience may be useful, but isn't critical.

* Flexible to visit other schools across the region as and when required

Candidates are required to possess current enhanced DBS/ CRB Clearance, please provide a copy at submission stage if possible.