IT&S Support Engineer

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We are looking for an IT&S Support Engineer to join us and provide 1st/2nd line support at the Francis Crick Institute. The successful candidate should have previous experience in an IT helpdesk environment and be a quick learner. Strong organisational and customer service skills are also needed.

This role is fixed-term for 12 months.

Description

The Crick has required a state-of-the-art IT&S infrastructure to enable world-leading scientific research. The Crick’s IT&S is science'focused, flexible, and forward-looking, and it expedites collaboration within and beyond the Institute. Research at The Crick is data-intensive, and involves experimental, theoretical and computational science.

The IT&S Support Engineer will report to the IT&S Helpdesk Manager, providing 1st and 2nd line IT&S support, with primary focus on resolving issues remotely using existing technologies and when necessary by desk visit.

About us

The Francis Crick Institute is a biomedical discovery institute dedicated to understanding the fundamental biology underlying health and disease. Its work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose and treat illnesses such as cancer, heart disease, stroke, infections, and neurodegenerative diseases.

An independent organisation, its founding partners are the Medical Research Council (MRC), Cancer Research UK, Wellcome, UCL (University College London), Imperial College London and King’s College London.

The Crick was formed in 2015, and in 2016 it moved into a new state-of-the-art building in central London which brings together 1500 scientists and support staff working collaboratively across disciplines, making it the biggest biomedical research facility under in one building in Europe.

The Francis Crick Institute will be world-class with a strong national role. Its distinctive vision for excellence includes commitments to collaboration; developing emerging talent and exporting it the rest of the UK; public engagement; and helping turn discoveries into treatments as quickly as possible to improve lives and strengthen the economy.