Coldfusion/ SQL Technical Support
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Role Title:Coldfusion/ SQL Support Developer
Rate: £350.00-385.00 per day
Contract Duration: 3 months
Location: Handsforth
* Acknowledge incoming user reported incidents via calls/ emails.
* Monitors incoming tickets (securing reaction times)
* As required : Checks, adds or changes the category, priority and application area of new tickets (per agreed priority definitions)
* Routes ticket appropriately if unable to provide resolution.
* Incident Triaging and Problem Management
* Participate in Customer/Stakeholders meeting/discussion
* Liaise with product vendors, other support teams and third party support for issue resolution
* Handover support to offshore teams.
* Support Product patches and fixes with testing and deployment
* Coordinate and plan with Customer on Continuous Service improvement initiatives
* SPOC for the client on any support related escalations on store back office application
* Performs technical changes on coldfusion and SQL that are needed as minor enhancements
