Customer Service - Support Engineer - Customer Support
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Customer Service - Support Engineer - Customer Support
Service Desk - 1st Line Support - Windows 10 - Apple - Printers / Projectors - DHCP/DNS
EDBS - This role requires candidates to hold current and valid Enhanced DBS
Our Client is looking for an Enhanced DBS Certified Customer Support Engineer to provide 1st line technical support to a school in Yateley. The Engineer and the school will benefit from the additional support of a wider regional team as well as the clients award-winning remote technical service desks.
This role is very autonomous with a focus on providing broad 1st line technical problem solving as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.
This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff.
If you're an IT Support Engineer / Service Desk Analyst / 1st Line Support professional with good technical and problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.
The Individual
* 1st line IT support & implementation experience including Windows, AD, Group policies, DNS, DHCP, Apple switches etc, ideally within a customer-focused environment
* Strong problem solving abilities.
* Excellent communication, customer handling and inter-personal skills
* Strong planning, organising and prioritising abilities.
* Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
* Prior school ICT support experience may be useful, but isn't critical.
* Flexible to visit other schools across the South as and when required
Candidates are required to possess current enhanced DBS/ CRB Clearance, please provide a copy at submission stage if possible.
