Service Design Manager

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Innovative digital services are at the heart of Devon County Council’s mission to better meet the needs of our users.

We are bringing together a new multidisciplinary digital team that will be responsible for using an agile approach to deliver these new user-centred services.

We need someone who can bring their service design expertise to this team and ensure our new digital services make it easy for people to get things done.

The role:

     The Service Design Manager will be part of a team of digital specialists working closely with people across the organisation to create digital services using a new low code digital platform

     The Service Design Manager’s work will be crucial to ensuring our end users are able to easily complete tasks using services that also meet business requirements

About you:

     You’ll be confident working collaboratively with people to identify and respond to problems using your own tried-and-tested service design toolkit;

     You’ll be comfortable synthesising user research, data analytics and business analysis to lead the creation of service designs;

     You’ll relish the challenge of establishing a new digital service design discipline and convincing others of the value of this approach;

     You’ll have experience of working in an agile environment and designing digital services that reflect the Local Government Digital Service Standard;

This is an exceptional opportunity to help the organisation deliver fantastic services that adhere to its digital principles at a time of rapid digital transformation across local government.

Application Process:

Please apply by clicking the APPLY button. Include your CV and a supporting statement which evidences your suitability for the role against the essential criteria within the person specification of the job description.

If you have a disability and wish to take advantage of our disability confident employer commitment please state this at the top of your supporting statement, you are not required to declare any disability before receiving a job offer (see below for further details)

DCC is positive about disabled people and as a "disability confident employer" we guarantee to offer an interview to all disabled applicants who clearly demonstrate that they meet the minimum (essential) criteria for the post. Applicants are not required to declare any disability before receiving a job offer but if you have a disability and wish to take advantage of our disability confident employer commitment please make this clear on your supporting statement.

The Equality Act defines a person as having a disability if they have a physical or mental impairment which has substantial and long-term adverse effect on their ability to carry out normal day to day activities or would suffer one if they were not receiving treatment or if the effects were not offset by other measures or a progressive condition that is likely to result in a substantial and long-term adverse effect in the future e.g. cancer, HIV, multiple sclerosis or a severe disfigurement

Personal data we collect from you will be processed in accordance with the Applicant privacy notice.

Closing date: 29th November 2018.