1st Line Support Technician

This job has now expired please search on the home page to find live IT Jobs.

Overview:

Our client is looking for a 1st Line Support technician to support them throughout a 6 month contract in Solihull.

Our client is offering a quick application process to start, and an hourly rate of £10.30 an hour for this role.

Responsibilities include:

*Primary desktop support for Windows Operating System

*Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally

*Escalation of issues when appropriate

*Understand and follow direction provided by the Application and System Services team leads and managers

*Document recurring issues in the Client Knowledge Base

*Document in detail case status and tasks / work completed with end users in the Client Help Desk system

*Follow the Client critical incident process

Key skills:

*Bachelor's degree in IT or Computer Science preferred

*Excellent team work and communication skills

*Previous experience in a similar role would be beneficial

*Windows 7 and 10 Operating System troubleshooting experience would be beneficial

*Strong customer service skills

If this role is of an interest then please apply directly to this advert, or alternatively, email me your latest CV @ [email protected] for consideration.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement