Field Technician - Technology

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Field Technician - Technology

Acton, London (covering sites throughout the UK)

£Competitive Plus Company Vehicle Provided

Company Background

Our client is the market leader in the short-term technology rental market in Australia with a strong market presence in the UK and Ireland. Commencing in the UK in 1997, they deliver top brand equipment at competitive prices through a passionate, client focused sales and service team.

As an iconic and profitable B2B business with strong growth and zero debt they are often the first ones to showcase new and emerging technologies - this is a company for lovers of technology and the events industry.

They are currently looking for a hands-on Field Technician to join their team in London and deliver a high-quality service to clients throughout the UK.

Why Join the Team?

Our client is the "go to" company for technology solutions and services in the UK with rewarding relationships with corporate and government clients in over two dozen industries; all looking to them to solve their short-term technology needs and make their work lives easier.

As a Field Technician, you’ll join an enthusiastic and motivated team who have the opportunity to:

- Travel the country and assist with high volume, high profile events,

- Collaborate with like-minded team members,

- Work hard due to after hours and weekend work, but then take time off when it suits their social or family life using time in lieu, and

- Develop their skills via 4 weeks of formal training at commencement and then via individual ongoing training and development plans.

The Role

Our client has an opportunity in London for tech savvy people to join their team. They are interested in experienced IT technicians who love to be on the road helping clients with their IT and AV rental needs. This position reports to the onsite National Technical Manager, and is based at the Acton, London office.

As a Field Technician, you will have the opportunity to work with diverse technologies from desktops, servers, workstations, notebooks, printers, copiers as well as monitors, projectors, video walls, to wireless mics, PA systems, smart phones and VR.

Please note, this role will involve delivering and installing heavy equipment on a daily basis.  

Key Role Responsibilities

- Client Rental Orders - Completely and effectively action client orders from rental paperwork, equipment preparation, deliveries, collections, installation and networking.

- Technical Support - Providing ongoing support both in person and over the phone to clients with Maintenance / Servicing / Troubleshooting requirements.

- Asset management - Conducting in house upgrades, repairs and preventative maintenance, plus co-ordinating warranty claims.

- Warehousing - Manage equipment returns at the end of the rental period.

The position will require after-hours, on-call and weekend work from time to time for which you will be rewarded.

Key Role Requirements:

- Exceptional customer service skills.  

- Wide ranging technology skills.

- Strong attention to detail.

- Exceptional planning and organisational skills.

- The willingness to deliver and install heavy equipment.

- The ability to maintain a valid driver's licence and a good driving record.

Please note, interviews are likely to be multi-staged.

So, if you’re seeking an exciting, new challenge as a Field Technician, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Field Technician, IT Technician, IT Support Technician, Field IT Technician, Technical Support Advisor, IT & AV Installation Technician, IT Installation Technician, Technical Support Engineer, IT Service Engineer, IT Support.

Working hours: 8:30 - 17:30, Monday - Friday