Service Desk Analyst / ITIL (Permanent)

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Service Desk Analyst / ITIL - Customer Support role with well-established company providing web applications to blue chip clients. In this 1st Line Service Desk Analyst role you will be the first point of contact for customer support and service incident reports. You will join an established service desk taking calls and emails from clients and handling incidents and escalating based on ITIL processes. Your main responsibility is to provide excellent customer service and resolve incidents and request from clients to meet SLAs.

Skills and Experience Required for this 1st Line Service Desk Analyst role include :-

      •     Commercial experience in a busy Customer Support, Service Desk or B2B Call Centre.

      •     Excellent communication skills and telephone manner - highly accurate verbal and written communication is essential.

      •     An understanding of ITIL processes - ideally ITIL V3 Foundation certified.

      •     Experience in a ticket based support system and ability resolve or escalate incidents

This 1st Line Service Desk Analyst role will join a growing team in a thriving business. Recent graduates in Business Information Systems, Computing or IT would be of interest, especially if their studies included a placement on a Service Desk, or you have worked in a B2B business customer service environment. Excellent opportunities for career development and progression are available for the right candidate, along with a benefit package on top of a competitive salary. It is based in Milton Keynes, commutable from Bletchley, Bedford, Northampton and Luton. Service Desk Analyst / ITIL