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Technical Support Engineer - Leading the Mobile industry!
Premium Job From Understanding Recruitment
Recruiter: Understanding Recruitment
Listed on: 31st October 2018
Location: London
Salary/Rate: £35000 - £42000
Type: Permanent
Start Date: ASAP
Reference: BBBH1757_1540998051_expired
Contact Name: Oscar Gibbon

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Technical Support Engineer - Leading the Mobile industry!

Technical Support Engineer - A unique opportunity for a Technical Support Engineer to join a friendly, fun and weirdly tenacious organisation, who are a market leader within the mobile industry. The ideal Technical Support Engineer will be joining an enthusiastic, collaborative and resourceful team to help some of the world's biggest brands, providing them with technology assistance that make their customers lives easier.

The Responsibilities of the Technical Support Engineer

* Actively helping to identify ways to improve internal support practices and procedures, including recommending any identified improvements to the tools used by the support team
* Responding to and triaging technical support enquiries from our customer via telephone and email
* Reviewing and suggesting updates to customer facing documentation based on reported customer issues
* Regularly updating customers on open support tickets
* Raising technical problems to relevant internal and external parties as necessary

What you will bring

* Good communication skills with a genial and professional manner
* Be comfortable working in a small, dynamic busy team
* Practical experience of databases, Linux (e.g. shell scripting) and networking (TCP/IP, HTTP and other common Internet protocols)
* Strong interest in computing and technology
* Excellent analytical and problem solving skills

Our Technical Support Engineer will be joining a friendly and relatively informal environment. You'll be very well supported and will get the chance to work with the more junior Technical Support Engineer in the team to help shape their development.

Apply now for immediately consideration for an excellent Technical Support Engineer opportunity

Understanding Recruitment is acting as an employment agency for this vacancy