Help Desk Technician
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Description: Help Desk Technician
Location: Chesterfield S40 3QT United Kingdom
Start: ASAP
End: July 2019
IT Service Centre Representative
Clearance Level: BPSS
Service Centre Agents provide remote support to customers in a busy and ever-changing environment. The position requires a high percentage of problem resolution various diagnostic tools and inter-personal skills to guide users through situations, thus providing the highest levels of client support and satisfaction.
Ideally the candidate should be able to demonstrate Service Centre experience as well as 12 months IT experience. Knowledge of the MS-office suite and a working knowledge of NT, Outlook and call logging applications. A key part of the role is having excellent Customer Service Skills.
-Good communication and interpersonal skills including excellent telephone manner and strong Customer Focus.
-Dedication in a busy environment.
-Ability to meet and exceed set targets.
-Self-motivation/discipline to develop and improve own skills and performance.
-Demonstrates eagerness to be flexible in changing environment re: technology and working practices.
-Demonstrates own initiative in tackling issues without undue reference to superiors.
-Have excellent ability to communicate effectively (i.e. questioning and listening skills) both face to face and via the telephone. Works comfortably in a team, creating good working relationships to gain the trust of colleagues.
-Demonstrates ability to establish and meet customer requirements, accurately recording customer requirements and updating information coherently with intelligible and relevant comment.
-Knowledge of the MS-office suite; a working knowledge of latest operating systems, e-mail applications, web tools and call logging applications; language skills (if appropriate).
-Customer Focus
Functional/Technical Skills
-Oral Communications
-Written Communications
-Problem Solving
-Comfort Around Higher Management
-Standing Alone
-Financial Management
-Time Management
-Process Management
-Core Process Knowledge.
Keywords: helpdesk technician, helpdesk, support, it support, ms-office, ms office
