TECHNOLOGY SERVICE DESK ENGINEER

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Job reference number: 309-18

Closing date: 9am Friday 16 November 2018

Interview date: Friday 30 November 2018

Salary: Grade 5, £25,904 - £28,664 per annum. All appointments will normally be made at the bottom of the salary range.

Founded in 1882, the Royal College of Music (RCM) is a world-leading music conservatoire with a prestigious history and contemporary outlook. Our 800 undergraduate and postgraduate students come from over 60 countries and are taught in a dynamic environment, leaving the RCM to become the outstanding performers, conductors and composers of the future. The RCM was named top institution for performing arts in the UK and Europe and second in the world in the 2018 QS World University Rankings.

We are seeking to appoint a Technology Service Desk Engineer to be part of the RCM’s technology support team within the RCM Digital department, which supports over 1700 users globally based in South Kensington. The postholder will report to the Technology Manager and act as one of the main point of contacts for providing 1st/2nd line user support with particular responsibility for supporting staff, students and professors in the use of desktop PCs and phones, business and specialist software, laptops, printing facilities and basic AV equipment. The post-holder will need to have a friendly, helpful and flexible approach and enjoy helping people solve technical problems.

We are seeking candidates with the following skills and attributes:

- Intermediate knowledge of MS Office 365, Outlook and Windows 7/10 maintenance, administration and troubleshooting

- Intermediate experience of Hardware equipment; Active Directory & Server administration; SCCM; Telephone VOIP Support (Mitel)

- PowerShell / Scripting skills

- Excellent inter-personal and customer service skills, ideally in a similar internal support environment, with an approachable attitude and a genuine interest in Digital Technology & Music

- Effective problem solving and prioritisation skills with a keen attention to detail

An excellent opportunity to make a real difference in a world-class institution and to work with some of the most talented young people in the country; the successful candidate will work closely with other members of the technology team to provide an effective user support service to College staff and students. The postholder will also have a great degree of independence in their work, with a supportive management structure.

This post is offered on a permanent, full-time, basis and is immediately available.

Initial telephone interviews may take place between Monday 26 and Wednesday 28 November 2018.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website.

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format to Isabella Enstrom, HR Assistant, click the APPLY button.

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The Royal College of Music is an Equal Opportunities Employer.