1st Line Support Team Lead

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1st Line Support Team Lead

One of our global clients is seeking a 1st Line Support Team Lead to join their East Yorkshire based office. You will be responsible for providing 1st Line Support and coordination/management of a team of up to 4, 1st Line Support Analysts. The team will support up to 800 users across 3 business units.

You will drive the performance of the 1st Line Support team, and assist with basic 2nd Line support issues.

1st Line Support Team Lead duties will include, but not limited to:

*Providing support/guidance to members of the team on issues raised

*Logging IT Support calls using the companies service desk system

*Provide 1st line support to business users

*Actioning all forms of IT demand via phone calls, emails, and face-to-face communication

*Provide basic 2nd line support for hands-on troubleshooting of PC hardware, software and networking technologies

*Working with the in-house service desk systems

*Meeting set out SLA's / KPI's, driving performance, and ensuring the team hit these SLA's

*IT based admin duties, such as IT equipment order processing and IT equipment store management

As the 1st Line Support Team Lead, you will be required to possess:

*Strong 1st line support experience within a medium/large company

*Previous experience with leading/managing a Service Desk team within a medium/large company

*Experience supporting Microsoft technologies

*Basic 2nd line support experience

*Experience with troubleshooting of PC hardware, software and networking technologies

*Experience working with cloud-based management systems (Office365/Forcepoint/AirWatch/Dell)

*Knowledge of iOS and Android devices would be advantageous

With a salary on offer of up to £30,000, this is a fantastic opportunity to take a lead role within an expanding team and business.

To be considered for this opportunity, submit your CV today, or contact Vicci for more information on, 0121 214 6198 or [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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