IT Technical Consultant - MS Gold Partner - West Midlands!

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Nigel Frank International are working with a highly recognised MS Gold Partner in the West Midlands, close to the Wolverhapton area, who is seeking a motivated and energetic IT Technical Consultant to join their team. The role is comprised of providing support, maintenance and guidance for their customers' IT infrastructure and systems; on premise, through their cloud services or 3rd party host.

Your role as a Technical Consultant will be quite diverse, ranging from on-site client support on a scheduled/ad-hoc basis, to over-the-phone technical support to customers. Firstly, being part of the Technical Support desk, you will be communicating directly with customers, gathering information about issues they're facing, logging calls, responding inside the agreed SLA times, and overall getting to know how the team works as you become an integral part of it. In terms of consulting, you will be meeting clients on-site and using your expertise to aid them, so having a clean driving license and your own car is essential.

As a part of the Applications and Development teams as well, you will use your technical expertise on the numerous support services offered to the customers. You will additionally be supporting the internal systems and cloud services as well. As part of your cloud support duties, you will be joining the out-hours-support team, which has a 24-hour availability time frame. You will be on the out-of-hour-support for a week at a time, rotating every 5 weeks with your teammates. This is a call-when-needed duty, not a manned helpdesk requirement.

There are late start shifts, and early leave shifts available at a rotation as well.

Your experience/knowledge:

* SQL Server Management

* Office 365 experience

* General networking - Remote desktop access, router/firewall troubleshooting and configuration, VPN management, TCP/IP, Switches - VLANs, Stacking, Advanced routing, Wi-Fi, Ubiquiti, Patch Management

* Windows Server: 2008/2008 R2/2012/2012 R2/2016

* Virtualisation - Hyper-V

* Windows Desktop: Win7/Win8/Win10

* Anti-Viruss

* Backup solutions

* MS Exhange Server

* Hardware - Server & Storage

Additionally:

- You will have passed either of the two Microsoft Exams:

* 70-347 Enabling Office 365 Identities

* 70-346 Managing Office 365 Identities and Requirements

If this is of interest to you, apply now, or call Linda at 02038700173 for a confidential discussion about the opportunities we currently have available.