SC Cleared 24 Hour Operations Technician
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SC Cleared Operations Technician required to join a client based in Bracknell with travel, on a 7 month contract.
You will undertake day to day monitoring via Service and Enterprise Management Tools and respond to events relating to the entire infrastructure. You will also be responsible for the timely identification and reporting of all security events on the system in a timely manner.
Job Description:
Travel and work needs at other locations may be limited to the primary location. However, there is a strong likelihood that travel to other Programme sites will be required on an irregular basis.
Monitoring via Service and Enterprise Management Tools and responding to events relating to entire infrastructure including:
* Server/desktop
* Server Services
* Cluster status
* Backups
* Monitor all equipment, software and user accounts for evidence of security incidents in accordance with the accredited security processes and report to the security operations team any real or potential security incidents
* Software Distribution
* Software Maintenance of Tier 1, 2 and 3 servers
* Rebuilding of UADs
* Installation of Software
* Anti-Virus Monitoring and Deployment
* Ensure that all servers and UADs have up to date anti-virus definitions using the McAfee EPO console.
* Liaise with NOC/SOC and Duty Manager to ensure progression of any security incidents.
* Incidents and Alerts
* Management of Major Incidents relating to the Infrastructure.
* Issue User Awareness via CASD.
* Liaise with NOC/SOC and Duty Manager to ensure progression of incidents
Mandatory Skills Required:
* Previous experience with hardware and software rollout programmes.
· Good recording and administration skills.
* Previous experience of Data Centre Monitoring.
* Server Support Skills
Key Performance Indicators
* Technical Assessments.
* Evidence of sharing and re-use of knowledge.
* Correct management of processes followed to deliver service.
* Improvement/ enhancements to service delivery.
* Known errors with workarounds or fixes loaded in knowledge database.
* Percentage of customer problems resolved within required timescales.
* Meets service level requirements.
* Feedback from colleagues, manager and customers
* Contribution to service improvements.
* Up to date personal learning plan.
Suitable candidates must ideally hold active SC clearance or be willing and eligible to undergo security clearance checks.
