Network Support Analyst

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This is an opportunity to join an award-winning technology services company based in Bedford. This company has been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment.

Description

You will be a network support analyst working on client infrastructure. You will provide support and technical expertise for the routing, switching, firewalls and security of networks. You will work alongside the service desk team.

To maintain a high degree of customer service ensuring responses are accurate. As an initial point of escalation for their 1st line and 2nd line teams, you will be required to take network issues, fully understand the problem and resolve within agreed SLAs. The work will be both remote and onsite at client's premises.

Overall responsibility for the progression and effective resolution of all support cases received in accordance with their SLA's and KPI's.

Taking ownership of issues and ensuring the customers' expectations and both set, met and exceeded.

Experience:

Ideally, you will have worked in a professional services business. Experience with network management and monitoring tools are desirable. Ideally CCIE, at minimum CCNA, CCNP.

Technical Skills Required:

- Networking

- Cisco/SonicWALL based data networks

- Routing & Switching

- Firewalls & Security

- LAN & WAN

- Network monitoring and performance

- Understanding of networking and troubleshooting.

- Detailed understanding of IP addressing, subnets, DNS and what makes up an IT network.

- Diagnosing internet connection issues.

- Diagnosing Wi-Fi issues.

- Firewall configuration and troubleshooting.

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The Candidate

You will be an experienced network engineer with several year's commercial experience. Excellent knowledge of Cisco networks and firewalls security.

They expect you to:

- Be able to work under pressure

- Have a flexible working attitude

- Produce and keep up to date documentation on client's systems

- Floor walk and assist the service desk teams

- Produce weekly playbooks and report to the senior management team

Company benefits:

- 28 Days annual leave plus 1 day, 2 weeks either side of your Birthday

- Great working environment with a friendly team

- Contributory pension scheme

- Employee share ownership scheme - Rewarding longstanding employees

- Cycle2Work Scheme

- Receive up to 10 days of relevant training per year

- A tailored professional and personal development plan

- High performance computers for all employees

- Employee perks - Access to discounts across retailers, cinema, select restaurants.

- Work in a modern environment, they have break out areas, projector walls, Xbox for those quiet times and plenty of off street parking.

Why work at this company:

- A recent team survey gives you an insight into the work life here at this company:

- "Great people", "The atmosphere makes me want to come into work each day!"