IT Support Technician - Permanent - Chichester

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IT Support Technician (Permanent) - Chichester

Competitive full time salary and benefits depending on experience.

An IT Support Technician is required for this company in Chichester. They are well-established Managed IT Service Provider in the Sussex & Hampshire area and are currently looking to expand their Technical Support Team.

The varied and challenging position will require someone with a well-rounded knowledge of IT. The successful IT Support Technician will provide telephone and onsite support, logging calls on the helpdesk system, resolving issues where possible and escalating calls to the technical team leader when necessary.

This is an excellent opportunity for an individual who has had a few years' experience in an IT support role. Someone who wants to take the next step in their career by learning new things and making a difference in a fast moving and developing company.

Ideally, you will have experience in some of the following:

- Proven helpdesk support experience, with excellent customer service skills and communication

- Proven technical support, troubleshooting and root cause analysis

- Ability to create technical Documentation and service reporting.

- Active Directory Administration including DHCP, DNS and Group Policy

- Office 365 Administration

- Knowledge of Microsoft Server operating systems and Exchange

- Imaging workstations

- Networking (TCP/IP) knowledge experience

- Understanding of virtualisation technologies e.g. VMware, Hyper-V

- VOIP desirable

- Mac OSX desirable

Who they are looking for:

- Experience in coordinating IT support for end users, preferably commercial customers.

- Good customer awareness, ability to manage customer expectations.

- Excellent analytical and problem solving skills.

- Effective communication skills and style, able to explain complex issues to non-technical users.

- Self starter, self motivated, team player.

- Able to work under pressure and against timelines.

- Keen interest in technology and innovation.

- A good understanding of service support best practices.

- A full clean driving license

Typical Duties:

- Provide 1st and 2nd line support to clients

- Ensure SLAs are met

- Visit clients to carry out on-site support when required

- Ensure that daily and weekly standard work is completed, for example backup and server checks.

- Software installations and administration

- Setup and deliver new IT installations and upgrades

- Beer O'clock on Fridays