Delivery Manager

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You will manage one or more small to medium sized customer/internal projects. You will be adept at delivering complex CRM / digital projects, breaking down barriers for your team and planning both at a higher level. You will be defining project needs and feeding these into the resource planning process which will enable resources to be appropriately allocated. You will be core to decisions that build high performing teams, ensuring we are meeting and exceeding customer expectations.

The Delivery Managers leverage delivery methodology to successfully navigate a CRM deployment, managing the full system life cycle from requirements through to configuration and data migration, testing and Go-Live. They must use their management and leadership capabilities to successfully deliver projects, proactively identify and manage risks, resolve issues and escalate where appropriate to drive projects to successful completion, while exceeding customer expectations.

Responsibilities:

- Deliver projects, products, and internal initiatives.

- Lead planning - prioritising work that needs to be done against the capacity and capability of the team

- Actively participate in team meetings

- Help their customers to clearly define their requirements through needs analysis and business process review.

- Track and manage all aspects of project delivery and solution delivery.

- Oversee configuration, delivery, testing, training and ultimately client acceptance of their solutions.

- Manage the deliverables to ensure that they remain in the scope of the statement of work, and where deliverables fall out of scope to use the agreed change control procedures

- Escalate issues to appropriate levels of management

- Establish and maintain a project repository and all associated documentation

- Provide project status updates to Consultants and help manage clients' expectations as projects evolve

- Assist Engagement Manager with billing

- Liaising with customers on invoicing

- Monitor on-site and remote day-to-day activities between the clients and personnel.

- Interact with Marketing, Sales, Engineering, Support, Implementation Partners and Professional Services colleagues to ensure continuity and alignment between the organizations on any client project

- Maintain a reasonable familiarity with the markets that they serve and knowledge of the company functionality and service offerings. Hands-on configuration and demonstrations to clients may be involved.

Essential Skills:

- Proven experience in delivering CRM, SAAS, or digital projects/products

- Proven experience using a range of agile and Waterfall project management methods

- Proven experience balancing multiple priorities and dealing with ambiguity

- Experience in matrix-managing multi-disciplinary teams