Telephony Engineer

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Job: Telephony Engineer

Duration: 6 months

Location: Cork

Day Rate: EUR300-375

A large business in Cork is seeking a Telephony Engineer with Network experience to join them for a 6 month contract. There is a high chance of extension beyond the initial 6 month mark

Requirements include,

- Network Operations Infrastructure Management (Avaya & Cisco)

- Incident and Change Management

- Monthly Reporting (KPI)

- Configuration Management ,

- IT Network environment Infrastructure Upgrades,

- Support Governance,

- Risk and Compliance management

Day to day duties include: - Administration of ticketing system - troubleshooting incidents and closing out requests. Report/respond to business requests for network access, phone handset issues etc.

- Patch Management - collate and provide monthly update on status of Tier 1 Key infrastructure Patching in line with Policy and as agreed in the monthly Patch Review meeting.

- Network monitoring: Manage and maintain the monitoring tools - Solarwinds and third party management tools. Engage with the third party to ensure all system alerts are managed correctly and effectively.

- Telephony - manage the third party supplier in delivering effective incident management processes. Understand business requirements around the delivery of a effective call centre telephony solution (Avaya Aura - experience in important in this area.

If you are interested in a Telephony Engineer contract in Cork please share an updated CV and I will follow up!

**NOTE ALL APPLICANTS MUST HAVE EITHER A STAMP 4 VISA OR EU PASSPORT TO BE CONSIDERED FOR THIS CONTRACT**

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales