2nd Line Support

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My Glasgow based client are currently looking to add a 2nd Line Support Engineer to their team. This role would suit a candidate with at least 3 years commercial experience of working in a customer facing, Microsoft focused IT support role.

What will the role involve?

You will be providing support to external clients, resolving tickets in a timely manner and escalating more complex issues to senior members of the team. The role is customer facing, so requires good soft skills. There will be a wide variety of issues to resolve and the role offers significant opportunity to up skill.

What experience do I require?

This role is well suited to an individual with a minimum of 6 months commercial experience. Knowledge of the following is desired:

* Windows Desktop 7, 8, 10

* Exposure to Windows Server 2008, 2012, 2016

* Exchange Server

* Active Directory

* Office 365

* LAN & WAN Support

* Exposure to UTM / NextGen Firewalls

What's in it for me?

This role represents a great opportunity to up skill and strengthen your core knowledge in IT Support. Each day will offer something new and will provide a fantastic platform to higher roles within the business. My client offer a competitive salary and benefits package.

How do I apply?

Please apply directly in the first instance and await contact.