Technical Support Engineer (2nd Line Support)
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A fantastic opportunity has arisen to join a IT software development company based in Harrow, London.
Due to rapid business expansion I am currently seeking a Technical Support Engineer (2nd line support) to join a fun and dynamic team.
Key responsibilities:
Supporting software and hardware to a large international customer base.
Working on the helpdesk providing technical support by telephone, email, remote assistance and onsite visits where required.
Being technical escalation point for first line support team.
Liaising with supplier support teams.
Occasionally travelling to customer sites in UK.
Troubleshooting and replicating customer issues in-house in virtual test environment.
Key skills and knowledge
Good communicator with excellent telephone manner.
Excellent spoken and written English.
Customer/end-user care experience is essential.
Experience of Microsoft Windows Server and Client platforms, Active Directory, IIS and Microsoft SQL Server is required. Virtual server platform experience is also a bonus.
Exposure to Apple MAC and Novell would be a bonus.
Experience of print and copy management software is desirable.
Good technical experience and skills in troubleshooting and problem solving.
If you are interested in this position please apply now or alternatively call me on 0208 9733770 for further information.
