1st / 2nd Line Support Engineer

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1st / 2nd Line Support Engineer

City of London, EC2

Up to £35,000 DOE Plus Benefits

Part of a leading group, our client is a rapidly-growing business operating in the global insurance and reinsurance market. Offering an unrivalled understanding of the industry, they take pride in their ability to deliver transparent profitable products and solutions for their clients.

With offices overseas and in the UK, they are now looking for a 1st / 2nd Line Support Engineer to join their team in the City.

As a 1st / 2nd Line Support Engineer, you will:

- Take responsibility for our client’s operating system and associated subsystems

- Provide support to multi-user operating systems, hardware and software for both internal and external customers

- Join a team of circa eight IT support staff

- Focus on installations, configuring, maintaining and supporting systems

- Respond to IT support request from users

- Log calls and follow them through to resolution

- Update activities on the helpdesk system

- Resolve 2nd line support issues focusing on the network, servers, workstations, printers, applications and mobile devices

- Ensure systems are reliable through evaluation, testing and new installs

- Take part in purchasing new IT equipment and software

- Manage maintenance agreements with third parties

- Support the 3rd Line Team

Interested? To be considered as a 1st / 2nd Line Support Engineer, you will need:

- Experience as a 1st and 2nd line support engineer

- A minimum of two years’ experience working in a PC based environment

- To be proficient in MS operating systems, Windows 7 or 10 and Server 2008, 2012 or 2016, Active Directory, Office 365 and Exchange 2010

- Strong hardware, software, network configuration and troubleshooting skills

Our client is eager to hear from you if you have held the role of 1st Line Support Engineer, 2nd Line Support Engineer, Network Engineer, Helpdesk Engineer, IT Support Engineer, 1st Tier Engineer, 2nd Tier Engineer, or Desktop Support Engineer.

Your Rewards

- Extensive benefits package

- Outstanding team-based working environment

- Join a helpful, friendly team who are eager to support you while you settle in

- Flat company structure meaning you have access to senior management

- Join a successful, expanding company

- A performance-based culture where commitment and contribution are rewarded

- Discretionary bonus

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of 1st / 2nd Line Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.