Senior IT Support Engineer

This job has now expired please search on the home page to find live IT Jobs.

This is an opportunity to join a growing managed service provider (MSP) based in central Manchester with clients nationwide. They are recruiting for new technical and non-technical team members to support their continued growth throughout 2018.

They are seeking a versatile senior support engineer to join their technical support team. Working as part of a small team, you will have experience supporting and managing a wide range of technologies, with excellent customer service and communication skills.

Person profile

They are recruiting for new team members who…

…are great with people (not just computers!)

…have good attention too detail

…have a positive and independent problem solving attitude

…are always considering if there are better ways we can do things

…are tenacious when solving problems for customers

…can cope with managing multiple jobs for multiple clients, prioritising as needed

…are adaptable and keen to learn - things don't stand still for long in IT!

Responsibilities

This is a great opportunity to work in lots of different areas on a wide range of projects. As a part of their small team you will have a major impact on how they work and the service they provide to their customers.

The role entails:

- Providing all levels of technical support & advice in person, and by phone & email

- Server, workstation & networking setups, management and support

- Contributing to and maintaining internal knowledge base & documentation

- Working with third party vendors and others to resolve problems and improve systems

Required skills

Personal:

- Excellent customer service skills

- A user-focused approach, putting end-users at the centre of your work

- High standard of written communication and attention to detail

- A keen learner with interest in new technologies

Education: