IT Service Desk Support Analyst

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Ofgem is committed to making a positive difference for energy consumers through effective regulation of the market and close working with suppliers to ensure sustainable energy for consumers and businesses in the UK.

Our IT Service Desk is the first point of contact for colleagues when they need technical support or advice. It’s a fast paced environment where you’ll engage with users from across the organisation, and we aim to deliver a responsive, customer focused support service. You’ll provide support to desktop users, network infrastructure and back-office systems ensuring we deliver according to agreed SLAs. You’ll also be responsible for maintaining and supporting SharePoint 2010/2013 and other key Ofgem systems, including Windows 7/10 and Office 2010/13/365 and support client side remote access tools (SSLVPN).

You’ll need to have previous experience of working in an IT Department at 1st and 2nd line support and managing priorities through ticketing systems. It’s essential that you can offer expertise in Active Directory, Exchange services and hardware support and that you have a solid knowledge of our key IT packages that include:

Windows 7/10 Operating System

Office 2010/13/16/365

SharePoint 2010/2013

Virtual Desktop (VMWARE View Horizon preferable)

Ofgem can offer you a comprehensive and competitive benefits package, which includes:

Up to 30 days’ annual leave

Excellent training and development opportunities

The opportunity to join the Civil Service pension arrangements, which include a valuable range of benefits

Flexible working hours and family friendly policies

Subsidised gym and restaurant (London only)

Interest free season ticket loan.

To apply, please go to our website by clicking the APPLY button.