1st Line IT Service Desk Analyst

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Spring Technology's client, a public sector organisation, are currently looking to recruit a 1st Line IT Support Analyst for an initial 6 month contract on a rate of £110-£120/day(inside of IR35) based in Glasgow.

Responsibilities:

* Providing telephone based first line support across the organisation's PC estate of 11,000 devices across 120 physical locations.

* Support will include Windows Operating Systems, Microsoft business applications (MS Office etc.).

* Ensuring that incidents are resolved in line with agreed SLA's.

* Maintaining an incident log of outstanding and completed queries.

Requirements:

* Direct experience of working within an IT Service Desk or Helpdesk role as part of large IT enabled organisation.

* Good communicator and able to work collaboratively within a team environment.

* Microsoft business application knowledge.

* Knowledge of Windows Operating Systems.

If you would like to hear more about this opportunity please get in touch with Claire Lorden on 0131 524 9027 or send your CV through to [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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