IT Support Technician - Service Desk 2nd Line Support Engineer

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Service Desk IT Support Technician / Desktop 2nd Line Support Engineer that has good IT Technical Troubleshooting covering a broad range of systems and infrastructures with the ability to lead on problem resolution and act as a point of escalation for the Helpdesk / First Line Team is required by a well-established Company based in Wokingham, Berkshire.

SALARY: £30,000 - £35,000 per annum + Benefits

LOCATION: Wokingham, Berkshire

JOB OVERVIEW

We have a fantastic new job opportunity for an Service Desk IT Support Technician / Desktop 2nd Line Support Engineer that has good IT Technical Troubleshooting covering a broad range of systems and infrastructures with the ability to lead on problem resolution and act as a point of escalation for the Helpdesk / First Line Team.

Working as the Service Desk IT Support Technician / Desktop 2nd Line Support Engineer you will need the ability to work independently to provide software, systems and infrastructure support to all Users.

As the Service Desk IT Support Technician / Desktop 2nd Line Support Engineer you will work to improve support mechanisms and processes whilst using a ticketing system to manage, prioritise and report on support demands.

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Service Desk IT Support Technician / Desktop 2nd Line Support Engineer include:

                                                                                                     Resolve tickets in a timely fashion with regular updates to Users

                                                                                                     Work independently to manage workload over a broad range of systems and infrastructures

                                                                                                     Build (internal) User relationships to maintain high levels of customer satisfaction

                                                                                                     Build professional relationships to maximise efficiency and effectiveness

                                                                                                     Be able and willing to help out colleagues

                                                                                                     Present ideas and information in a clear, concise, organised and diplomatic manner

IDEAL CANDIDATE REQUIREMENTS

                                                                                                     Educated to A-Level/IB/NVQ/HND standard or equivalent

                                                                                                     IT Qualification (such as CCNA/A+/MSCE/MSc).

                                                                                                     Active Directory & Windows Server Administration

                                                                                                     Linux - basic knowledge of console, access, and system commands

                                                                                                     IIS - website administration, creation, access management

                                                                                                     SQL Server - basic knowledge and understanding

                                                                                                     Methodical problem analysis and resolution of software problems

                                                                                                     Excellent customer service and communication skills

                                                                                                     Ability to work independently, on or off-site

                                                                                                     Excellent organisation and problem solving skills

                                                                                                     Logical, concise analytical thinker

                                                                                                     Lead on problem resolution, act as point of escalation

                                                                                                     Positive and committed attitude

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4227

Full-Time, Permanent Jobs, Careers and Vacancies. Find work in Wokingham, Berkshire. Recruitment and CV Sourcing Services provided by AWD online.

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If you’re happy to commute to Wokingham, Berkshire we’ll also consider candidates from the following locations: Bracknell, Reading, Ascot, Farnborough, Camberley, Maidenhead, Slough, Windsor, Woking, Henley-on-Thames, Hook, Fleet, Frimley or surrounding areas.

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