Sales Support Associate
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Sales Support Associate - 9-month contract - London
Sales Support Associate required to join a Telecommunications and Intranet Service Provider based in London on a 9-month contract.
Essential Duties
* Facilitate a customer-centric quote-to-order process by preparing quotes and orders, submitting correct and complete orders, fulfilling the underlying order entry criteria to order desk/delivery (Order Packs) within established KPIs.
* Expedite sales process by facilitating requests with appropriate internal groups, undertaking check credit and ensuring timely responses to relevant stakeholders.
* Perform administrative changes to internal quoting systems and assist Sales Team in preparing quotes for bids/RFP's/RFI's/RFQ's.
* Manage and track quotes/orders through to completion.
* Highlight any dependencies impacting the delivery process.
* You will act as the subject matter expert for all internal questions and escalations around the processes and systems and drive rapid responses from these internal teams.
* Maintain customer contacts and related databases and ensure reporting systems are being updated accordingly with all relevant documentation.
* Reconcile invoicing and undertake check first invoice check for all new and modification orders and promptly highlight incorrect invoices to the Finance team.
* Work with key stakeholders to remove any blockage preventing prompt payment of invoice.
* Prepare and send weekly quotes/order report to Sales Directors and line manager showing current status.
Other Job Requirements
* Ability to focus and deliver proactively in a dynamic, fast-paced international environment
* Demonstrated ability to influence and collaborate across organisational boundaries.
* Ability to work effectively in diverse groups and international teams
* Ability to work with Senior Management to complete assigned tasks on time with minimal supervision
* Ability to work with complex databases and systems
* High integrity and strong business ethics
* Able prioritise multiple projects and ensure delivery to pre-determined SLA's
* Very strong relationship building skills and stakeholder management
* Be able to resolve problems with initiative and creativity
* The ability to work on customer site where required
* The ability to travel where required
Skills
* Detail oriented and ability to perform multiple tasks
* Excellent interpersonal, verbal and written communication skills
* Strong analytical skills
* Good organisational and project management
All offers are subject to a successful completion of BPSS check.
If this position is of interest to you, please apply at the first instance.
