Service Architect

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Service Architect

Croydon

£64,178 - £74,446

Role:

The Service Architecture Design and Introduction (SADI) team set the direction for the management of operational IT services across our large Government client.

* We produce comprehensive and forward looking service designs

* We ensure that requirements for live service are incorporated early in programmes and projects

* We manage the structured and safe transition to live service

* We incorporate industry, government and Home Office standards, and develop new standards.

We are looking for experienced Service Architects who are prepared to take a long-term leadership role within the SADI team. They will have a thorough grasp of industry standards and frameworks, including ITIL. They will also have practical experience of landing critical services.

The Service Architect will be an effective bridge between major programmes delivering new solutions and the Live Services organisation. They will be responsible for efficient and effective Service Designs that Map to the Live Services Operating Model. They will design and deliver services that:

* Support business needs

* Reuse existing service components

* Are proportionate and affordable

* Effectively span multiple suppliers, components and support levels

They will thoroughly understand the SADI team collateral and artefacts, including Standards, Policies, Processes and ITSM Tooling.

Skills, Experience and Qualifications:

Essential:

* The successful candidate will have a track record of success in Service Architecture and Service Design roles in an IT environment

* Previous experience providing service management solutions is key - including problem solving for service design in an IT environment

* Process implementation is a vital element of the role - background of working to both current standards, but also creation of process

* Relationship management, networking and influencing skills are imperative. Candidates should have multiple stakeholder management experience, including management of several suppliers within this environment

Desirable:

* The successful candidate will have an ITIL V3 Expert qualification

* Qualification in PRINCE2

* Previous experience in Agile delivery

If you're interested in finding out more please click apply or contact Emily Gandy at Experis on 0161 924 3639