Senior ICT Technician / Systems Improvement Officer / SQL

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Job Title: Senior ICT Technician (Digital) -2 posts

Location: Darwall Street, Walsall WS1 1DQ

Salary: £31,914 - £36,740 per annum

Job Type: Full Time, Permanent

Closing date: Wednesday 4th July 2018

Do you want to see a direct impact from the work you do? Successful candidates will be joining ICT at a time of growth and help moving the Council towards achieving its Digital Transformation agenda, and migration to a cloud environment. The Council would like to recruit ambitious candidates who wish to take this opportunity to develop their ICT career with Walsall at this exciting time of growth and change.

Purpose of the role:

* To design and develop large scale ICT digital systems to meet the needs of the business

* To undertake all digital application development activities within the Council to meet the needs of the business

* To support all ICT digital applications within the Council

Main Responsibilities:

Production (Service maintenance)

* Provide advice, system knowledge and technical expertise to all business areas, project teams and external suppliers and service providers

* Provide advice and guidance to ICT colleague's and customers with regard to technical specifications and business solutions

* Contribute to and support ICT Initiatives for improvement in line with the Digital by Design agenda

* Review change requests and assess their impact on the production environment and advise of any foreseen issues

* Monitor application performance and batch processes and deal with identified issues

Service Call Support

* Provide support to users, ICT service desk and other ICT officers

* Escalate, as appropriate, all issues with service calls to the relevant third parties

* Deal with escalations from other ICT officers

* Throughout the escalation process, maintain communication and follow up with the team to ensure that customer expectations are managed.

* When designated, act as point of contact for business critical support requirements from the service desk and take ownership for resolution

* Deal with enquiries and requests for information from authorised sources

Service Change and Development

* Provide formal documented response to customer Service Change Requests in accordance with the ICT procedures

* Analyse, interpret complex customer requirements, and produce High Level Design specifications to a high technical quality

* Create detailed technical specifications from High Level Design specification

* Build complex application solutions from detailed design specifications

* Design and build databases to support applications

* Design and build/modify interfaces including validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures

* Undertake thorough testing of all developments against the agreed testing approach before submitting developments for release.

* Produce and deploy test scripts using agreed methods and standards

* Report on the outcomes of testing and identify potential improvements

* Document all development activity and communicate new support processes/ documentation of new functionality to the appropriate ICT teams

* Manage the process of handover of developments into support

* Train main users of a system

* Contribute to post-implementation reviews for development activities

* Manage the implementation and release of changes to the production environment

The Candidate:

The ideal candidates will have knowledge of developing, supporting and integrating ICT Digital applications to defined standards and timescales together with a good knowledge of Agile methodologies such as SCRUM.

Strong analytical, investigative and documentation skills are required along with awareness of emerging trends in development and support best practice.

Candidates with prior SQL experience will be given extra consideration, but all candidates with a strong grasp of programming principles, particularly experience with other similar languages (VB.NET, Java etc.), will be viewed favourably.

Please click on the APPLY button and CHECK YOUR EMAILS for the link to our Client's careers page.

Candidates with experience of: ICT & Development Officer, Web Development, ICT Implementation Engineer, ICT Solutions Engineer, ICT Database Officer, ICT Web Technician, .NET, SQL, JavaScript, HTML5, AGILE, Prince2 and ICT Project Management may also be considered for this role.