Helpdesk Analyst

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Helpdesk Analyst

MAIN DUTIES

My client who is part of the financial sector is looking for a helpdesk analyst to join their team and provide 1st line support to internal and external users. The successful candidate with support field staff using MS outlook and the bespoke Point Of Sale System. The Helpdesk Analyst would allocate work to the other members of the support team daily basis through the helpdesk system. Work will be assigned through the customers contacting the Helpdesk via e-mail, telephone or in person.

Work may be assigned with the approval of the Systems Support Manager or other Team leaders in the IT department.

Responsibilities:

The purpose of the role is to log, analyse, fix and prioritise all requests to the Systems Support Department using the Helpdesk System for both head office and field staff. Will monitor / troubleshoot backups, capacity, security, hardware / software and operating system issues with the fileservers and network equipment. The Helpdesk

Analyst will also ensure that the Support Helpdesk is manned at all times and will be required to log calls on the helpdesk system. Ensuring BAU requests are dealt with in a timely manner. And ensure AD is keep updated along with Telephone Software.

1st Line Experience in the following

Exceptional telephone manner

Experience of customer facing issues/problems

Windows 7/10 PC Workstations

Laptops / printers used by remote users

LaserJet printers

Production printers

Video conferencing

iPos/FAST Issues

Ability to run SQL Scripts

Software Packages.

Microsoft Office 2010 and above

Ivanti Helpdesk System

Cisco VPN

Microsoft Exchange server 2010.

Veeam (Backup software)

FAST

SQL

Telephone System Avaya IP Office

There are also lots of additional benefits for to this role so please enquire to find out more.

Unfortunately we are only able to respond to successful applicants. Required IT operate as an employment agency and employment business and is an equal opportunities organisation