Microsoft Dynamics CRM Developer (Office 365)

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Microsoft Dynamics CRM Developer (Office 365), ADX, Public Sector, Government, Council, Local, Birmingham, Marketing, SQL, ASP.Net, C#, WCF, SSIS & SSRS, ADX Portals, ava Script, Plug Ins, Workflows/Custom Workflow Activity, Wolverhampton,

Stabilising the client's Microsoft Dynamics365 CRM platform and the development of the product's roadmap. Providing remedial work to Dynamics365 and migration of the ADX My Account and transactions as per the roadmap. Work will also be delivered for online transactions, integrating with back office solutions, and digitally enabling/automating internal processes.

Working with:

* Work will be undertaken with the Client's ICT team, led by a senior manager in ICT or a senior member of the Architecture team.

* A jointly agreed plan and delivery dates will be established at the commencement of the contract. It is accepted that the full plan will be developed as the investigation progresses.

* Progress updates will be provided to the Head of ICT on a weekly basis as a minimum, with more regular updates dictated.

* It may at times be necessary to attend project or programme board meetings.

The role

The Dynamics 365 platform captures and manages requests from citizens for services provided . All forms of communication channels are available to citizens, with telephony being the primary channel. Channel shift ambitions have resulted in the development of a citizen My Account with some online transactions, most being payment related. This web portal presence was built using the ADX functionality associated with Microsoft Dynamics, however the ADX functionality will be deprecated from the 1st August 2018. Although the web portal will not fail immediately, the risk of future failures will heighten over time.

The proposed work will mitigate this risk.

Key Skills / Experience

* Experience of working on full life cycle implementations across multiple versions of Dynamics CRM 365.

* Significant Experience of working in Customer Service, and (optional Sales, Marketing) Modules.

* Creative thinking with CRM solutions

* Dynamics CRM Configuration, Customization, Java Script, Plug Ins, Workflows/Custom Workflow Activity, ASP.Net, C#, WCF, SSIS & SSRS, ADX Portals.

* Implementation of MS CRM data migration jobs & custom reports using SSRS, knowledge of Kingsway toolkit is preferred.

* Providing in-depth knowledge of the Microsoft Dynamics CRM platform and evaluating customers business processes against the standard CRM functionality.

* Experience in portal development using ADX Studio, Optional Dynamic 365 Portal and Web API's.

* Design & Development of new modules in Dynamics 365 CRM.

* Object Oriented Programming and Design experience.

* SQL Programming knowledge.

* Experience in quick resolution of production issues/bugs in a 24 X 7 support program

* Take care of production deployments of New changes/ Enhancements / Bug fixes etc.

* Work on production support activities and trouble shoot issues as and when required.

* Discuss with business on requirements/ bugs/ changes and prioritize the work item

* Work on the application problem management and improve the stability and performance of the application.

* Excellent communication.

* Good team working.

* Will be required to develop technical documentation and carry out hand over.

* Have worked within the UK public sector.

* Have worked specifically within the UK Local Government Sector on similar projects.

* Business analysis and project management