Customer Service Manager / Director - Dublin

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Position: Customer Service Manager / Director

Location: Dublin

Salary: 60,000 - 65,000 per annum

Job type: Permanent

You will have full responsibility for:

Customer retention

Domestic cross sales and increasing average products per customer

All churn forecasting and budgeting (volumes/%/Opex/Discounts)

Overall Domestic NPS rate (channel owners responsible for channel elements) but the role to drive the overall number sits within the remit of this role and their team

Customer Journeys including defining, designing and implementation

End to end ownership of the direct customer communications roadmap (BTL)

Your Skills and Experience

You will demonstrate strong leadership skills and ability to drive high performance within your team; bringing innovative solutions and using your market intelligence to increase performance, productivity to improve customer journey and experience.

You will have experience in mapping out customer journeys and understanding processes to increase relevance and frequency of contacts and will have a proven track record of delivering results through EDM and DM campaigns

Solid understanding of customer journeys and best practice models for NI utilities is essential.

KEY SKILLS:

You will demonstrate strong leadership skills and ability to drive high performance within your team; bringing innovative solutions and using your market intelligence to increase performance, productivity to improve customer journey and experience. You will have experience in mapping out customer journeys and understanding processes to increase relevance and frequency of contacts and will have a proven track record of delivering results through EDM and DM campaigns Solid understanding of customer journeys and best practice models for NI utilities is essential.

If you have further inquiries about this role, please dont hesitate to contact our office at: 02033-71-7671