Online Time Recording System Administrator (BT Tikit/Similar)

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Online Time Recording System Administrator, Cloud-based System, Cloud, Administrating, Administration, Time Recording System, User Accounts, Activation, Deactivation, Licensing, Correction, Database, Requests, Administrative Issues, Troubleshooting, Public Sector, Government

Online Time Recording System Administrator , Public Sector, London, 6 Months- Fixed Term

Administrator Role

Our public sector client's Change Team are leading implementation of a cloud-based system that aims to modernise and streamline how legal advisory team record their time. The project is in its pilot phase, trialling the system with a small number of teams. Completion of the pilot is expected to commence to a full rollout phase. The successful candidate will play an integral role in delivering this project and establishing and maintaining the administrative and support processes for ongoing management of the time recording system.

The role will initially be offered as a fixed term contract for six months.

Main tasks and duties

* Adding and updating user profiles

* Has used BT Tikit or has been an admin of a similar product

* Recalling time entries

* Providing training

* Troubleshooting issues

* Escalating issues to BT Tikit

* Acting as liaison between BT Tikit and the users

* Answering questions/ responding to suggestions

* Updating users on the status of resolutions to issues

* Adding work areas after confirmation with MI Hub (including daily uploads from CLG-E)

Person Specification

The successful candidate should demonstrate:

* Experience with using systems or providing system administration support.

* Problem solving skills.

* A keen eye for detail.

* A methodical approach to work.

* Excellent organisational skills.

* The ability to interact with a wide range of stakeholders.

* Experience with Microsoft Excel.

* Previous experience working with databases is desirable.