BI Analyst

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BI Analyst

Acting as the bridge between the business, partners, project and architecture teams and the support teams, ensuring knowledge is transferred from delivery teams through to the services team

Ensuring effective delivery of the day to day IT operation and the provision of third level support

Deliver BI solutions in line with efficiency, availability and warranty demands of the business

Identify risks associated with the end to end services around BI and suggest solutions to mitigate said risks

Responsible for the efficient operations of all BI systems and implementation of high quality BI systems

Take a pro-active approach to overall Database management and maintenance

Accountabilities:

Design, build, test in development and promote to live new and modified services using the defined change management process

Support SLA delivery for Incident Management and Request Fulfilment through provision of third line support

Completion of improvement actions through the provision of expert advice and guidance for any BI systems

Proactively identify further opportunities within the BI systems framework for improvement

Ensure all BI systems are patched, free of vulnerabilities and operating efficiently

Provide training and support documentation to service desk and second line personnel where incidents can be resolved by first or second line and provide training and support documentation on new and modified services

Produce deliverables / documentation in a timely manner and ensure they are maintained

Perform personal administration, e.g., expenses, calendar, etc

Contribute to the 'Out of hours' support programme

Skills & Qualifications

Experience of BI systems is essential, preferably within EDGE/Crystal and/or Spreadsheet server

Experience with report writing and design is essential

Hands on experience of Microsoft SQL Server is essential

Experience or exposure to Progress/OpenEdge database technologies preferred

Good understanding of report writing principles

Able to communicate at all levels with an excellent customer facing manner

Experience within an IT service management environment desirable

ITIL v3 and Prince2 foundation level qualifications desirable