Director of Customer Support

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It’s an exciting time to join IHG as we continue our journey of growth, we are looking for pioneers who can help shape the future of finance analytics at IHG and develop our newly created Centre of Excellence into a world leading, respected function in IHG globally.

As Director Global Finance BI & Info Delivery - Customer Support, you will recruit, lead and develop a high performing Global team whilst providing financial leadership to deliver the IHG’s Global Finance BI & EPM strategy.

Responsibilities:

- Direct the support of Global Finance EPM systems including overall continuous improvement of our

information delivery service for our Hotels and Corporate offices

- Enable the execution of the Global Finance BI & EPM strategy

- Shape the transformation of our finance and non-finance information into insight assisting in smarter,

faster decision making

- Deliver multiple projects, gathering requests for stakeholders, coordinating test plans and end-user

deployment

- Establish and execute a robust report change management and end-user security governance policy

ensuring SOX compliance

Our Ideal Candidate:

Ideally you will possess deep finance & IT acumen underpinned by experience in Business Intelligence, information delivery, data governance, SOX compliance and complex project delivery. You will demonstrate excellent leadership skills and ideally experience of managing cross-functional teams in a Global environment. Experience of the Hotel’s industry would be advantageous but not essential.

About Us:

IHG is one of the biggest hotel companies in the world with a family of famous brands including InterContinental® Hotels & Resorts, Holiday Inn®, Holiday Inn Express® and Crowne Plaza®. All of our brands work together towards our goal to provide True Hospitality for everyone.

Why join IHG’s Finance Centre of Excellence?

- People are at the heart of everything we do.

- We’re dedicated to helping our people grow and achieve their full potential.

- We understand the importance of recognising, rewarding and developing our people.

- We are a diverse and inclusive employer; who celebrate difference.

- We’re multiple award winners for employment: Top Employer 2018 winner for the fourth year running

and AON Hewitt’s best employer accreditation.

As Director Global Finance BI & Info Delivery - Customer Support, you enjoy a competitive financial and benefits package which may include healthcare support, car allowance and hotel room discounts. We also have a free gym on site, a subsidised restaurant and games room.

You must meet the legal requirements to apply for this job

IHG is an Equal Opportunity Employer