Customer Support Manager - Training

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We’re looking for a vibrant & engaging Customer Support Manager for Training to manage end-user training requirements & execution to enable delivery of the global finance BI & EPM systems strategy.

It’s an exciting time to join IHG as we continue our journey of growth, we are looking for pioneers who can help shape the future of Insights & Analytics at IHG and develop our newly created Centre of Excellence into a world leading, respected function in IHG globally.

Responsibilities

- Identify and assess future and current training needs to develop and maintain global training materials,

videos and e-learning programs leveraging the global IDT resource center and myLearning platforms.

- You’ll prepare, schedule and deliver global webex training classes to support end-user needs.

- Leverage global end-user BI/EPM systems usage metrics to monitor & inform future training needs.

- Maintain a keen understanding of training trends, developments and best practices.

- Responsible for managing the end-user training activities associated with delivering the Global Finance BI

& EPM systems strategy.

Our Ideal Candidate

- Extensive knowledge and demonstrated experience with Oracle BI & EPM reporting tools.

- Ability to effectively communicate with all levels of the organisation including senior executives, corporate

analysts and hotel employees.

- Track record in designing and executing successful training programs.

- Good knowledge of MS Office products and other professional training tools to develop effective training

materials and presentation desks.

About Us:

IHG is one of the biggest hotel companies in the world with a family of famous brands including InterContinental® Hotels & Resorts, Holiday Inn®, Holiday Inn Express® and Crowne Plaza®. All our brands work together towards a goal to create Great Hotels Guests Love® by providing True Hospitality for everyone.

Why join IHG’s Finance Centre of Excellence?

- People are at the heart of everything we do.

- We’re dedicated to helping our people grow and achieve their full potential.

- We understand the importance of recognising, rewarding and developing our people.

- We are a diverse and inclusive employer; who celebrate difference.

- We’re multiple award winners for employment: Top Employer 2018 winner for the fourth year running and

AON Hewitt’s best employer accreditation.

As a Customer Support Manager - Training at IHG, you enjoy a competitive financial and benefits package which may include healthcare support and hotel room discounts. We also have a free gym on site, a subsidised restaurant and games room.

You must meet the legal requirements to apply for this job

IHG is an Equal Opportunity Employer