1st Line Customer Support / Hardware Support

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Dynamic, self-motivated individual required for a First Line Customer Support role with fast paced IT company supplying niche software to the restaurant industry, based in High Wycombe.

What the job entails:

- Be the first line of support to customers, answering calls and emails as well as logging all issues.

- Ensure that all calls are updated with actions and make sure SLAs are adhered to.

- Work closely with other colleagues to spread knowledge and make sure all calls are dealt with as professionally as possible.

- Be involved in the Hardware process including goods in and goods out.

- Learn and understand about servers, images & connections.

- Learn & understand the company structure and decide when to escalate issues to the correct departments.

- Learn & understand the upgrade process and help to deliver upgrades to existing users.

- Learn and understand the hardware process in the company.

- Be part of the OOH rota. 1 week in 14.

The sort of person they are looking for:

- You will be a team player and be able to interact efficiently and productively with others to problem solve.

- A knowledge of Windows Server & Networks would be an advantage, though not essential.

- You will be flexible. No two days are the same.

- You will be enthusiastic and ambitious, wanting to improve your and the company's future.

- You will be able to prioritise tasks.

- You will have an interest in the Hospitality sector.

What they offer you:

- The potential to move into other areas of the business should your skill set be better suited elsewhere.

- Regular team social events.

- The opportunity to become part of a pension scheme.