Service Delivery Manager

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Service Delivery Manager 

Solihull, West Midlands 

Salary: Dependent on Experience + Extensive Benefits Package 

SSP is a global provider of technology systems and solutions across the entire insurance industry. We provide core technology solutions, distribution and trading capability, advanced analytics and solution delivery. 

Our team is growing, so we are on the lookout for a Service Delivery Manager to join our Customer Support Services Team based at our Solihull office. 

The purpose of the Service Delivery Manager will be: 

To provide efficient and effective support to the facilities team to ensure the smooth running of the Solihull office. 

We’d like to meet a Service Delivery Manager with: 

- Demonstrable experience of working in an IT Service management capacity 

- Experience of managing suppliers in outsourcing contracts 

- Proven people management skills 

- ITIL Service Delivery qualification is desirable 

The Service Delivery Manager Responsibilities include: 

- Management of IT Service Delivery 

- Definition of service level agreements (SLAs) related to contracted services 

- Ensure SLAs are achieved and client expectations are met, or exceeded 

- To build services relationships with clients 

- Ensure quality and profitable services are performed to the agreed SLA 

- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery 

- To provide reports to an agreed schedule (or on request), including management and account performance reports 

- Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes 

- To develop and facilitate workshops and training courses 

What’s in it for you? 

- A unique working environment where you’ll be surrounded by passionate experts from a variety of backgrounds and industries, all with the one strong, clear vision - to be the leading provider of insurance technology software 

- We are offering a generous salary and matching pension scheme 

- A clear, personal learning and development plan that provides the frameworks and development solutions to ensure everyone has the opportunity to maximise their performance and realise their potential 

- Generous holiday allowance (25 days’ + Public Holidays), free parking and life assurance 

- A wide range of flexible benefits such as experience days, gym memberships and childcare vouchers, to wellbeing benefits like healthcare cashback plans, and so much more 

A career with us: 

SSP believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best. 

We have a strong, clear vision - to be the leading provider of insurance technology software - and our values describe what makes SSP unique and captures the SSP spirit that runs through everything we do. 

The Service Delivery Manager plays a crucial role in delivering our vision and values through you, your team and the business. 

To apply for the role of Service Delivery Manager, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Service Delivery Manager, Service Manager, IT Services Manager, IT Operations Manager, SD Manager, IT Manager, Development Manager, IT Team Manager.