Helpdesk Analyst/Desktop Analyst - 1st Line

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My client is a leading pubic health body in the city of London are currently recruiting a Desktop Support Analyst for an initial three month contract.

Role Profile

Liaise with the IT team & IT Support Group and Corporate IT support teams.

*Receives and logs requests for support from service desk, other service delivery staff and/or users.

*Monitors progress of requests for support, keeps all parties are informed and takes action to minimise delays

*Carries out routine configuration/installation and reconfiguration of hardware and software.

*Install and commission desk-top systems and routine upgrades.

*Provides information on updates, known errors, changes in availability, new facilities, etc.

*Assists users to make more effective use of desk-top systems, products and services, making initial diagnosis of problems and advising known solutions where applicable.

*Monitors, logs and reports on actual service provided as compared to that required by SLAs

*Documents all work using the required standards, methods and tools

Required Knowledge and Skill

Knowledge of these systems (preferred):

*ServiceNow or other ITSM tool

*ITIL best practice

*iOS/Android

*Meeting room equipment such as VC's

*Lync/Skype for Business

*HP/Dell PCs

*VNC

*Windows 7/10, Office 2013/16, AutoCAD and/or other design packages

*Excellent customer service skills

*Strong troubleshooting skills

*Ability to learn new technology and applications

*Solid written and verbal communication skills

*Strong time management skills

please contact me for further information on this role

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