Technical Support / 1st Line Support / IT Technician

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Job Title: Technical Support

Salary: Competitive

Location: Whiteparish, Salisbury

Job Type: Full time, Permanent

Hours: Normal working hours are 8.30am-5.00pm Monday to Friday

The Company is a market-leading electronics company with an exciting new role. Reporting to the Sales and Marketing Manager, you will provide first-line technical support for their expanding range of Cloud-based products and services.

Main Duties:

* React quickly to solve customer problems as effectively as possible

* Visit customers to provide on-site troubleshooting when necessary

* If needed, respond to requests for support outside normal working hours

* Provide internal expertise and technical support

* Create technical support materials

* Maintain a high level of relevant technical knowledge

Candidate Desirable Attributes:

* Technical background in IT

* Calm, friendly and professional manner

* Interest in learning new skills and problem solving

* Experience of wireless networks, Cloud computing, mySQL and remote troubleshooting preferred

* Driving licence

They offer training and support, career development, and an attractive salary and benefits package.

Non-smokers only / No visible tattoos

Please click on the APPLY button to send your CV and Cover Letter for this role.

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