Incident - Service - Customer Service - Telecoms - Networks

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Service Delivery - Incident Management - Customer Service - Relationship Manager - Telecoms and Financial Services Knowledge

* Feltham / City of London / Home - 6 months *

My client a leading technology provider is seeking a Service Delivery / Incident Manager with previous experience of working within demanding, customer facing roles with external clients to

* Support the delivery of a High Touch Customer Service programme

* Successfully follow-up and close critical problems

* Regularly interact with the customer and internal teams in a coordinated fashion to ensure problem resolution

* Report on standard deliverables as defined by the customer contract

* Co-ordinate root cause analysis upon customers request

The successful candidate will have

* Service Delivery expertise

* Excellent Stakeholder and Relationship Management skills

* Incident Management knowledge

* The ability to support large, demanding clients

* ITIL v3 Foundation accreditation

* Have a basic understanding of networks (i.e. different between a switch and router, L2/L3), switches and routers

* 1st rate Customer Service skills