2nd Line Support Team Leader

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2nd Line Support Team Lead -Nottingham - Permanent - £25,000 + amazing benefits!

Windows 7, Windows 10, Microsoft, SCCM, ITIL, Hardware, Desktop Support, Infrastructure….

I am looking for an extremely competent and skilled 2nd Line Support professional who would like to step up and become a leader of a busy 5 man Service Desk. This opportunity will provide you with the chance to join a large organisation with offices all over the UK who can offer fantastic development opportunities and a clear career path within their group IT function.

Key responsibilities:

*Pro-actively plan and resource the 2nd line team, in order to support any high profile client meetings/ events, site visits or scheduled maintenance (E.G. Site power downs)

*Regularly monitor the 2nd line incident and service level queues, ensuring they are assigned to an individual and responded to in line with the team SLAs

*Day to day management responsibility for the 2nd line team, including biweekly 1-2-1 meetings, annual appraisals and performance management where required

*Work alongside other firm departments to assist with internal projects that require IT support (E.G. Desk moves, office furniture changes and implementations that require IT kit to be setup)

*Ensure that equipment built and configured by the 2nd line team (E.G. Laptops and desktop PCs) meet the quality checking criteria and feedback any quality failures to the individual concerned as part of their regular performance review

*Provide a weekly progress report to the IT Service Desk manager on team SLA levels and progress with assigned projects / tasks

Key skills:

*Knowledge of Windows 7 and Windows 10 Enterprise environments

*Excellent knowledge of Microsoft Office 2010 (including Skype for Business, Word, Excel, Outlook and Power Point)

*Knowledge of Microsoft SCCM and SCSM 2010

*Good knowledge of laptop and desktop PC hardware components

*Hold an ITIL certificate

If this sounds like the perfect opportunity please forward over your most up to date CV to [email protected] or call 0121 214 6142 for a confidential discussion.

Windows 7, Windows 10, Microsoft, SCCM, ITIL, Hardware, Desktop Support, Infrastructure….

2nd Line Support Team Lead -Nottingham - Permanent - £25,000 + amazing benefits!

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.