Support Engineer - IT

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This is an exciting opportunity to join a dynamic and fast paced tech startup, addressing the broken methods around collecting and processing leads from events. They are the pioneers of Event Lead Capture, offering a quality solution that connects events, sales and marketing for businesses all over the world.

They're 5 years into their journey, having developed their platform and established global success. You would be joining a mature startup which has roots and a foundation, but still huge scope for growth and innovation. When better to get involved with a company?

THE ROLE

This role has been created to provide an important link between their Customer Experience team and Engineering teams, centred around important business tasks that affect key customers. That means that day to day you'll get to work with 2 different sides of the business, and act as a bridge to ensure seamless communication between the two, and a fantastic services for the end user.

You will get dedicated time with each, and your mission will be twofold:

1. Engineering task work, helping them process, setup and deploy time-sensitive integration requests from customers

2. Assisting support team workers liaising with customers directly to deliver the best in class support through investigation and diagnoses, then working closely with engineers to ensure and deliver appropriate solutions

When you have some time to spare, you'll have opportunity to deploy your skills to work on exciting internal projects or challenges in your team and across the business. The opportunities there are endless!

YOU

They are looking for a technical problem solver, but with a penchant for communicating and interacting with people.

The ideal candidate…

Essential:

- Bright, enthusiastic and dedicated

- Kind, personable and friendly

- Great written and spoken English

- Boundless curiosity and a genuine passion for learning

- Some demonstrable PHP and JavaScript experience

Useful:

- Experience working in a customer facing role before

WHY WORK HERE?

Starting salary is £26,000 - £30,000 for this role, depending on skills and experience. They are committed to ratcheting salaries as they grow, so you'll be rewarded for being an amazing employee contributing to growth!

You can enjoy…

- Tech/ work tools: They supply you with the best hardware so you can focus on the tasks at hand.

- Equity: This company is still small, so their new team members have the opportunity to own a slice of the pie through their share options scheme.

- Social: You can enjoy monthly team lunches (they will get the bill)

- Holiday: They are all adults here, so we'll trust you to decide how much holiday you want to take

- Life perks: Discounts on gym membership, cinema, high street brands and cycle-scheme.

- Food and drink: Fully stocked fruit bowls to keep you healthy, free breakfast options

- Learning perks: You'll get a book budget, so treat yourself to your next reads on us.