Service Desk Analyst / Support Analyst (2nd Line)

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Are you working within ICT and seeking a new challenge?

Herefordshire Housing is recruiting! We are looking for an experienced and knowledgeable Service Desk Analyst / Support Analyst (2nd Line) to join our team across Herefordshire, Worcestershire, Gloucestershire and Shropshire.

You will be responsible for the support of a range of mission critical business applications and their underpinning network infrastructure.

Are you a:

-Proactive problem solver

-Dedicated team player

-Methodical thinker and

-Motivator

Do you have:

-Call handling experience on an ICT Service Desk

-1st and 2nd line experience

-Full driving license and access to a vehicle

-Desire and enthusiasm to achieve

-Exceptional customer service, to communicate at all levels and

-Advance experience with active directory and Group Policy

-Experience of SCCM, VMware, MDM (Microsoft) and DFS

-Knowledge of Outlook and Office 365 including volume licence.

If so, we want to hear from you.

In return we can offer:

-Exposure to most recent technology

-Personal development opportunities

-ICT online training portal

-Minimum 25 days annual leave + bank holidays and rising with service

-LGPS Pension Scheme

-Cash back health care plan

For informal enquiries only please contact Mic Robinson - Service Desk Team Leader.

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. If you have not heard from us within six weeks of the closing date then you should assume your application has not been successful.