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Clarion is entering an exciting phase of change. Recognising the vital role technology plays in our overall success, we have prioritised transforming our Digital, Data and Technology (DDaT) team ahead of a wider business transformation programme.
As part of our technology strategy, we have invested in a number of modern technologies including Microsoft Dynamics 365 for customer services and operations, a suite of enterprise applications, Microsoft M365 for our modern workplace technologies, Microsoft Azure, a large Fortinet SD-WAN and we are in the process of refreshing our backend management technologies.
We will shortly be deploying modern end-user devices across our workforce of 4,000 colleagues, building a modern IT Service Delivery capability and forging great relationships with our customers, who are at the forefront of everything we do.
Clarion colleagues explain our culture, what it’s like to work at Clarion Housing Group, and how we invest in our people.
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, supporting flexible working patterns and including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, supporting family life and employee wellbeing. To find out more please click here
Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.
Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.
We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.
Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.
We have a number of exciting opportunities to join our fast-paced team, where supporting each other's learning, getting hands on with the latest technology and sharing in successes are at our core.
As part of our redesign, we are building a new in-house Software Engineering function. We will have six agile, product-focused pods building greenfield applications using MACH architecture principles and the latest C#/TypeScript technologies. This means, no legacy systems to inherit and no tech debt!
We’re also expanding our cloud infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver the continuous improvement of our new evolving cloud environments, implement the new DDaT cloud-first solutions, and bring significant change within the customer solutions Clarion provide.
What’s your role at Clarion?
I’m a Service Desk Manager and I’ll be working with the team to embed the new structure, working on the service improvement strategy alongside line managing the service desk analysts as they provide first-line support to the business.
That no two days are the same! Working in a fast and ever-evolving environment means that you are frequently faced with new problems to overcome, new technology to understand and new challenges to navigate.
My colleagues are pretty good too - we have a really great team and it makes such a positive difference when you’re able to get that balance of working and socialising together.
The development opportunities. I have been with Clarion for 10 years and in that time, I have been fortunate enough to set out a personal development plan and achieve the things I’ve aimed for.
I have worked at Clarion as Senior Service Desk and Service Desk Team Leader. I was then keen to build some confidence in a technical team and took an opportunity to move into an Infrastructure Analyst position. After four years working as an Analyst, I am now really looking forward to taking everything I’ve learned and utilise this in my new role as a Service Desk Manager.
Charlotte Ogley
Service Desk Manager
To find out more about who we are and what we do, please click here.
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