IT Service Desk Technician / IT Support Technician

This job has now expired please search on the home page to find live IT Jobs.

Job Title: IT Service Desk Technician

Location: Bournemouth

Salary: Competitive

Job Type: Full Time, Permanent

The Company's dedicated IT department is looking to recruit an experienced IT Service Desk Technician.

Based at their Head Office in Bournemouth, this exciting role will mean you are the first point of contact for the Group's 27 sites across Dorset and Wiltshire and will provide support to all colleagues covering both hardware and software for laptops, workstations, printers, mobile devices, tablets and fax machines.

Responsibilities:

* Logging incidents within their web based Service desk tool;

* Fulfilling Service requests raised through web based Service desk tool;

* Troubleshooting user incidents, categorising and prioritising email based incidents and requests, escalating more serious incidents to Field Service Technicians or Infrastructure Engineers;

* Keeping users, field Service Technicians or Infrastructure Engineers up to date on Incidents/Service Requests;

* Creating and maintaining user accounts and mailboxes for starters/movers/leavers within various internal systems;

* Remote support for PCs/laptops/netbooks/Printers/Phones/Tablets/PDQs;

* Supporting other members of the IT Dept for information requests;

* Reviewing/Creating knowledge base articles for IT Dept staff and internal customers;

Candidate:

* At least 2 years' experience in a Service Desk role;

* Proven customer service skills and experience of handling a high number of calls in a professional manner;

* Experience of working within an ITIL structured department;

* Strong Microsoft Windows 7 Pro skills;

* Knowledge of Microsoft Office 2010 and above;

* Knowledge of Microsoft Windows Server 2008/2008 R2/2012, Active Directory, Microsoft Exchange version 2013 for troubleshooting purposes;

* Experience of configuring PCs and Laptops from Microsoft WDS Build Server, Smartphones (both Windows and iPhone) and Tablets (Android, Windows and iPad) with MDM/EMM systems;

Benefits:

* 22 days holiday, rising to 24 after 5 years and 26 after 10 years

* Opportunity to join the company pension scheme and Life Assurance

* Vehicle purchase discounts, parts and servicing discounts

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, IT Trainer, Support Technician, IT Support Engineer, 1st Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support will also be considered for this role.