Apprentice Customer Service Insights Analyst at XDP

This job has now expired please search on the home page to find live IT Jobs.

This is an excellent opportunity to join a small but busy Customer Services team providing analytics, statistics, running report and data queries within the team. It will also involve elements of responding to customers.

About the company:

XDP was formed in 1995 and has since grown to be the largest privately owned parcel carrier in the UK, and has built a reputation for reliability and quality of service. With a team of over 500 and with a franchise network in excess of 60 depots nationwide, our reputation for customer-focused logistics has gone from strength to strength

Duties include:

Running reports

Identifying and collect data

Manipulate data from different data sets

Collect and compile data from different sources

Running analysis on customers

Running internal data on KPI

Responding to customers

Working as part of a customer service team

We are looking for someone with the following skills and experience:

Confident communication skills - both written and verbal

Customer focused - someone who can make each customer feel valued

Team player - someone who is supportive of their team members and is happy to help out using own initiative

PC literate

Running exception reports,rolling reports, KPI’s.

Ability to handle pressure and a fast pace of work

Reliable

Working hours 37.5 hours per week Monday - Friday